FAQs

• ​​How do I set up my online car service booking system?

  Decide whether a Free,Pro or Team account is more suited to your auto shop.. After creating your Setmore account, you can customize your online Booking Page. Add your service types, fees and staff profiles. Each staff profile has a calendar attached, allowing your Booking Page to display your whole team’s availability.

  You can share your full Booking Page URL, booking links for specific services or staff booking links. When a customer self-schedules a car service online, your Setmore calendar updates in real-time. The customer and service provider booked also receive an email confirmation.

  To learn more about customizing your mechanic booking system, read our Booking Page set-up guide.

• Can you clarify the differences between my Setmore calendar and Booking Page?

  Only you and staff with given permission can access your auto repair shop’s Setmore calendar. This displays all bookings, customer details and payment information. You’re able to add appointments through your calendar and view team schedules at any time. Changes made in your calendar reflect on your Booking Page, to cut down on double-booking.

  Your customer-facing Booking Page can be accessed by anyone. This is where customers self-schedule car service appointments online. Your service menu, availability, fees, and T&Cs are all visible and once a booking is made, the details appear in your calendar. However, customers cannot view your Setmore calendar.

  Read more about how to take your auto repair shop scheduling online.

• Do my mechanics need separate Setmore accounts?

  No, you can add multiple team members to a single Setmore account. A Free plan allows you to create 4 staff logins for your auto shop, each with its own calendar and booking link.

  If you sign up for a Team plan, you can continue creating staff logins and everyone gets access to additional features and integrations. These include personalized text reminders for your customers, 2-way Google Calendar sync and the PayPal integration.

  Your auto repair appointment scheduler grows with your business. Read more about aligning your team’s calendars across one or more branches.

• Can my team access their calendars on mobile?

  Absolutely, when in between tasks, we want your team members to be able to check their calendars quickly. The Setmore mechanic booking app is available for desktop, mobile and iPad. With the mobile app, your mechanics can update their own calendars, accept payments for services and set up push notifications for new bookings.

  Learn more about the convenient iOS and Android versions.

• How do I take full or part payment for services in advance?

  Your automotive service scheduling software allows you to add a payment gateway to your Booking Page. Customers on Setmore Free plan can take online card payments through Square. Those with a Pro or Team account can also connect Setmore with Stripe or Paypal.

  To take advance payments through your Booking Page, open your Setmore web app and go to Settings > Payments > Booking Page. Next to ‘Do you want to accept payments through your Booking Page?’, flip the toggle on. Directly below this, you have the option to make full payment mandatory before a service is confirmed.

  To take a deposit rather than full payment, follow the above steps and select ‘+ Charges or reductions’. Here you can specify the value of your deposit.

  For more details, read our support article on accepting deposits with your automotive booking system.

• Can I add my auto shop’s branding to my Booking Page?

  Yes, your Booking Page can feature your auto shop’s logo and brand colors. As customization is straightforward, many customers choose to use their Booking Page as a standalone website. Admins are able to add business hours and contact details, descriptions of different services, an Instagram feed, staff profiles and more.

  To reinforce your brand, activate the ’Reviews’ section of your Booking Page. Customers can submit feedback for you to highlight your service quality. Your auto repair shop scheduling software is also able to automate review requests by email, saving you time on follow-ups.

  Those on a Pro or Team plan can delete Setmore’s branding from their Booking Page

• Can I sync my Setmore and Google Calendars?

  Yes. If you’re on the Free plan, you can set up 1-way Google Calendar sync. Pro and Team customers are able to activate 2-way sync. The key difference is that 2-way sync sends Setmore event details to your Google Calendar and vice versa.

  Customers find aligning Setmore with external calendars helps reduce scheduling conflicts. Your Booking Page takes all of your commitments into account.

  Explore your auto service scheduling software’s calendar sync options with Google and Office 365.

• Can I add terms and conditions or other pre-appointment information to my Booking Page?

  Yes, a fast and effective way to do this is through a Booking Page pop-up. A window appears when a customer accesses your Booking Page, relaying any essential information.

  In your Setmore web app, go to Apps & Integrations > Booking Page > Configure . Click ‘Booking Policies’ in the left-hand nav. and scroll to ‘Notes for the Customer’. Here you can add your T&Cs, cancelation policy, company updates, special offers, and more. When you’re done, click outside of the box and changes will be saved.

  Your Booking Page visitors need to indicate they’ve read the message before moving to book.

  Learn more about creating a custom pop-up using your automotive shop scheduling software.

• How do I manage my auto shop’s text reminders?

  You can make changes to your text reminders under Settings > Notifications in your web app.

  Setting the lead time: Go to Settings > Notifications > Customer and scroll to ‘Reminder Lead Time’. In this section, you’re able to specify how far ahead of appointments texts are sent to customers.

  Customizing your text reminders: Open Settings > Notifications > Customization. Under ‘SMS Notification’ you can select the variable fields that will pull in appointment details.

  Read about the benefits of automating text reminders with your repair shop scheduling software.

• Is my Booking Page discoverable through Google search?

  Absolutely, your Booking Page is indexed in Google search results just like a website would be. To optimize your Booking Page and get more visitors from Google, read our guide on ‘How to attract customers to your website’. Capitalize on local searches and gain an edge over your competitors with a few simple edits.

• Where do I find customer details in Setmore?

  Customer details, including appointment history, contacts and payment information, can be found in your automotive appointment scheduler’s ‘Customer’ tab. Customer details are also displayed in the Appointment Details window for individual bookings in your calendar.

  Not only are all customer details added through the ‘Customer’ tab, your calendar and Booking Page stored in Setmore, they’re syncable with third-party CRM and marketing tools. Feed customer contacts into your email marketing campaigns to keep them coming back.

• Where can I sign up for a personalized demo?

  To get a 1:1 demo of our automotive service appointment scheduling software, sign up here. A Setmore expert will run through how different features and integrations work for your business. Have a quick question? You can also reach us via phone, chat or email.

For more information, check out our Support Center